Training and upskilling for a more successful future...

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RFM Training can be delivered on a "one to many" and a "one to one" basis. We deliver on site and remotely and always tailor programmes to the needs of the customer.

At RFM we offer a flexible approach to business development training which lets you build the knowledge and understanding of your staff while working on their skills and practical abilities. We will research your needs, your objectives, and work with you to address these through interactive training methods.

At RFM we know our subject inside out and we know how to pass our skills on through effective teaching. Our sessions are fun, interactive and practical, offering delegates tips and techniques, which you can apply in your own businesses the following day.

RFM have the knowledge and experience of good teaching methods and continue to ensure that our case studies, role-plays and visual examples are topical, current and relevant to today’s market.

We deliver workshops for a wide range of public and private sector organisations across many industry sectors that are bespoke to each client’s needs. This ensures that the training day is focused, productive and most importantly, that the learning outcomes are effective.

Russell Ferguson, our senior trainer is a Fellow of the Chartered Institute of Marketing and a Chartered Marketer. He has a long track record in delivering effective training, as well as over 20 years of hard-nosed commercial marketing experience. The company commit to continuous professional development for all members of staff and this investment in staff skill and expertise is a continuous part of our objectives and goals.    

Courses include:

• Effective exhibitions;
• Face to face selling;
• Telemarketing & Telephone selling;
• Customer service and satisfaction;
• Principles of marketing;
• Promotion and communication;
• Meet the Buyer;
• Presentations;
• E-marketing;
• Channel management;
• Revenue generation through customer service.