Initiatives & Programmes

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RFM Initiatives and Programmes:

RFM Customer Service Initiative – RFM hold discussions with senior management, staff and customers to gain a view of the business. A programme is then developed to enhance customer service amongst staff providing tips, toolkits and techniques to be used on an ongoing basis.

‘Revenue Generation through Customer Service’ Training Programme – This one day programme covers revenue generation ideas, customer centricity, understanding your customer,  link selling, upselling, dealing with difficult customers and challenging situations etc. Download pdf for more information.

The outcome of our programmes is simple - increased satisfaction, better margins, additional projects!